CANCELLATION AND REFUND POLICY FOR CAMPS AND CHILDREN’S PROGRAMS

Full refunds will be issued for cancellation requests received more than 14 days from the start of the program. Cancellation requests received within 13 – 6 days of the start of the program will be subject to a 25% cancellation fee. Cancellation requests received within 5 days of the start of the program will not be eligible for a refund. Refunds will be issued by cheque and/or as a credit card refund. If the Museums of Burlington cancel a program(s), a full refund will be issued in the same manner as payment was received; Interac is considered cash. If refund is by cheque, it will be processed within 7 days, once the payment cheque has cleared.

ADDITIONAL CONDITIONS APPLICABLE TO CHILDREN’S CAMPS AND PROGRAMS

The Museums of Burlington assumes no responsibility for loss of or damage to personal belongings. In case of theft, no claim shall be made against the Museums of Burlington.

All of the camper’s limitations, existing conditions (physical and emotional/psychological) and special requirements must be fully disclosed in the Camp Registration Form. The Museums of Burlington reserves the right to refuse any registration for any reason. The decision in such matters will be final.

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PICK-UP AND DROP-OFF

Camp runs from 9:00 am – 4:00 pm each day. On each arrival, a parent/guardian must sign their participant in. Upon dismissal, an authorized parent/guardian per their registration form must sign their participant out. The Museums of Burlington reserves the right to ask for identification to confirm the authorized parent/guardian. If a participant has not been picked up within 15 minutes following dismissal, parents/guardians may be subject to a late fee. If a parent/guardian cannot be reached, a phone call will be made to any emergency contacts provided. In extreme circumstances the Museums of Burlington reserves the right to contact police or Child Protection Services.

The Museums of Burlington reserves the right to modify pick up times to keep our participants and staff safe during severe inclement weather or other emergency situations.

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CAMPER CODE OF CONDUCT POLICY

Please review with your participant the expectations outlined below.

Participants should:

• Show respect and consideration for staff and peers.
• Be cooperative and willing to participate in program activities.
• Respect rules outlined by staff for the program, facility and equipment.

Consequences for misbehaviour may include:

• Address issue and inform parents to discuss strategies for behaviour improvements, parent meeting.
• Participant receives one day suspension.
• Participant is withdrawn with requirements for return to next program.

You acknowledge and agree that should the Participant exhibit violent behaviour towards another participant, staff and/or volunteer that the Museums of Burlington may undertake a further assessment to determine the Participant’s ongoing suitability for the program. Should the Museums of Burlington in its sole discretion determine that the Participant’s participation in the program constitutes a substantial health and safety risk to other participants, staff and/or volunteer, the Museums of Burlington reserves the right to remove the Participant from the program and/or to deny admittance to the participant to the program in the future.

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MEDICAL AUTHORIZATION

Authorization is required if your child carries an adrenaline shot (ie. Epi-pen) or inhaler. By noting my child’s medical history on the registration form, you authorize persons designated by the Museums of Burlington to administer, if needed and in the case of an emergency, the described adrenaline medication or inhaler to my child.

By noting the above information on the online registration form, I hereby authorize the designated staff of the Museums of Burlington to administer any first aid deemed necessary. If the designated staff member deems it necessary, I also authorize the transport of my child by ambulance or otherwise to a hospital or other medical facility. Moreover, if we cannot be reached, I authorize the physician chosen by the camp’s designated staff to administer any medical treatment required to my child in his/her state, including surgery, injections, anesthesia and hospitalization.
The parent/guardian and the participant agree to reimburse the Museums of Burlington for any unforeseen expenses that may occur on the participants behalf (i.e. emergency expenses, services, etc.)

I hereby shall release and discharge, the Museums of Burlington, the Museums of Burlington Board, the City of Burlington, its officers, agents, and employees from any and all claims or liability for personal injury the participant may suffer while participating.

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